Refund & Return policy

  1. Operator and Scope

At henrrycond.com, we aim to make returns, exchanges, cancellations, and refunds clear and straightforward for our customers. Our online store is owned and operated by Zoey Teaware LLC, a limited liability company operating in Wyoming, United States, with its business address at 30 N Gould St, Ste N, Sheridan, WY 82801, USA (EIN: 41-5214363). We offer general merchandise, including home and kitchen essentials, tools, garden and outdoor accessories, beauty tools, seasonal decorations, and gifts, and we strive to provide reliable customer service. This Refund & Return Policy explains the eligibility requirements, time limits, and procedures for returning or exchanging purchased items, canceling orders, and requesting refunds.

  1. Return Time Limit

You may request a return or exchange for eligible items within 30 days of receiving your order. Return or exchange requests submitted after this period may not be accepted, except where otherwise required by applicable law.

  1. Return Conditions

To qualify for a return or exchange, items must meet the following conditions:

  • Items must be unused and in their original condition, with original packaging, supplied accessories, instruction manuals, and components where applicable.
  • Items must not be damaged, altered, consumed, contaminated, or otherwise made unsuitable for resale through customer use or handling, except where a defect or other statutory right applies.
  • A valid receipt, order confirmation, or other proof of purchase must be provided.

For hygiene and safety reasons, certain products, such as opened or used cosmetics, personal care accessories, and hygiene-sensitive items, may be ineligible for voluntary returns where permitted by law. Opened or consumed cleaning liquids, used consumables, and other products that cannot be safely resold may also be excluded from change-of-mind returns where clearly disclosed and legally permissible. Gift cards and products clearly marked final sale may be excluded from voluntary returns except where applicable law requires otherwise. These exclusions do not affect statutory rights relating to damaged, defective, incorrectly described, or nonconforming products.

  1. How to Start a Return

To initiate a return or exchange, please contact our customer support team at support@henrrycond.com within 30 days of receiving your order. Include your order number, reason for return, and relevant photos or videos if the item is damaged, defective, or incorrect.

Our customer support team will review your request and provide return instructions and the designated return shipping address if your request is eligible. Please do not send returned products to our company business address unless specifically instructed. Returns sent without contacting customer support in advance may experience processing delays. This procedure does not restrict any mandatory statutory return or consumer rights.

  1. Return Shipping Fees

Customer-initiated returns: If you request a return because of a change of mind, an incorrect product or variant selection, personal preference, or another reason unrelated to our error, you are responsible for the return shipping costs. Rates depend on the courier, package characteristics, and destination. These charges are paid directly to the selected shipping provider and will not be deducted from your refund.

Our error: If you receive a damaged, defective, or incorrect item, we will cover reasonable return shipping costs or provide an appropriate prepaid return solution. Customers should contact us before shipping such items to obtain instructions.

  1. Damaged, Defective or Incorrect Items

Please inspect your order upon delivery and contact us at support@henrrycond.com as soon as possible, preferably within 48–72 hours, if an item arrives damaged, defective, or incorrect. Include your order number, a description of the issue, and photographs or videos where available.

We will review the issue and provide an appropriate solution, which may include a replacement, exchange, repair where suitable, or refund, depending on the circumstances and applicable consumer protection requirements. If an incorrect product was delivered, we may arrange for the correct item to be sent or provide a refund following appropriate return arrangements.

The recommended 48–72-hour reporting period does not eliminate or restrict statutory rights or remedies for defective or nonconforming products.

  1. Exchanges

We accept exchanges for eligible items within 30 days of delivery, subject to product availability and the conditions outlined in this Refund & Return Policy. If you would like to exchange a kitchen product, home accessory, tool kit, garden item, seasonal decoration, or other eligible merchandise for a different available variant or product, please indicate your preferred replacement when contacting our customer support team.

If the requested replacement is unavailable, we may offer an alternative product or process a refund in accordance with the applicable return conditions. Shipping charges associated with customer-requested exchanges may apply and will be communicated before the exchange is processed.

  1. Order Cancellations

Orders may be cancelled before they have entered the shipping preparation or fulfillment process. If you wish to cancel your order, please contact our customer support team at support@henrrycond.com as soon as possible.

Once an order has been prepared for dispatch or shipped, cancellation may no longer be possible. However, you may request a return after delivery in accordance with this Refund & Return Policy. If an eligible order is cancelled before shipment and payment has already been collected, the refund will be issued to the original payment method in accordance with applicable law.

  1. Refund Processing

Once your returned package is received at our designated return facility, we generally require 5–7 business days to inspect the item and determine whether it meets our return conditions. We will notify you once your return has been reviewed and approved.

Approved refunds are generally initiated to the original payment method within 5–7 business days following approval. Additional time may be required for your bank, credit card issuer, or payment service provider to complete the transaction.

Refunds for customer-initiated returns generally cover the purchase price of the eligible returned products, excluding original shipping charges unless otherwise required by law. If a return results from our error, defective merchandise, or an incorrect item, applicable shipping costs will be refunded or otherwise covered as required.

Where legally permitted, refunds for voluntary returns may be reduced to account for missing components, damage, or diminished product value resulting from customer use beyond what is reasonably necessary to inspect the item. Any such adjustment will be explained to the customer and will not override applicable statutory remedies.

  1. Fraud and Abuse Prevention

We reserve the right to review, refuse, or limit voluntary returns, exchanges, or refund requests where there is reasonable evidence of fraud, abuse, intentional misuse, or failure to meet the eligibility requirements outlined in this Refund & Return Policy.

We may request additional order verification or supporting information when reasonably necessary to investigate suspicious activity. Nothing in this section limits or excludes legally protected rights to refunds, replacements, or other remedies under applicable consumer protection laws.

  1. Contact Us

If your refund has not appeared in your original payment account more than 7 business days after approval, or if you have questions regarding returns, exchanges, order cancellations, or refund processing, please contact our customer support team at support@henrrycond.com.

We will make reasonable efforts to review your inquiry and provide assistance.

Company Name: Zoey Teaware LLC

Company Address: 30 N Gould St, Ste N, Sheridan, WY 82801, USA

EIN: 41-5214363

Email: support@henrrycond.com